Privacy policy
Privacy Policy
Last updated: May 1, 2026
The ZEPHYR store is operated by Dec Partenaire International - F.Z.E, a company registered in Ajman Free Zone under Commercial License No. 47931.
ZEPHYR operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, as a customer, with a personalized shopping experience, hereinafter referred to as the “Services”.
ZEPHYR is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information”, we refer to information that identifies you or that can reasonably be linked to you or another individual.
Personal information does not include information collected anonymously or rendered non-identifiable in such a way that it cannot identify you or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
Contact Information: first name, last name, address, billing address, shipping address, telephone number and email address.
Financial Information: payment method information, payment confirmation, transaction details and other information necessary to process your order. Payments are processed by secure payment providers and we do not directly store your complete payment card information.
Account Information: username, password, preferences, settings and information associated with your customer account if you create one.
Transaction Information: items viewed, added to your cart, purchased, returned, exchanged or cancelled, as well as your order history.
Communications with Us: information you provide when contacting our customer service or submitting a request.
Device Information: information about your device, browser, network connection, IP address and other technical identifiers.
Usage Information: information about your interaction with the Services, including how and when you access or interact with the website.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, use the Services, communicate with us or voluntarily provide us with your personal information.
Automatically through the Services, including from your device when you use our website, through cookies and similar technologies.
From our service providers, including providers that process payments, manage orders, organize deliveries, analyze website usage or provide customer service.
From our partners or other third parties, when necessary to provide, improve or secure the Services.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Provide, Customize and Improve the Services
We use your personal information to provide the Services, including to process your orders, manage payments, arrange shipments, manage returns and exchanges, create and manage your account, remember your preferences, send you order-related notifications and provide you with a personalized shopping experience.
This may include using your personal information to tailor and improve the Services in a more relevant manner.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending you commercial communications by email, SMS or other means, where permitted by law or where you have provided your consent.
We may also use certain information to show you online advertisements concerning our products or services, including based on items you have viewed, purchased or added to your cart.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment experience, detect, investigate or prevent fraudulent, illegal, dangerous or malicious activity, protect the security of our Services and enforce our terms.
If you choose to create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your password or login information.
Communicating with You
We use your personal information to respond to your requests, provide customer service, process your orders, handle complaints and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with our legal obligations, respond to valid official requests, participate in legal proceedings, enforce our terms or policies, or protect our rights, users and partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy.
These circumstances may include:
With Shopify, which hosts our store and provides the infrastructure necessary for the operation of the website.
With our service providers, including payment providers, carriers, analytics tools, cloud storage providers, customer service providers, marketing tools, IT solutions and logistics partners.
With our business and marketing partners, in order to provide you with communications, advertisements or content tailored to you, in accordance with applicable law.
When you provide us with your consent or make a request, for example when information must be shared to enable the delivery of your order.
With our affiliates or group partners, when necessary for the management of our business activities.
As part of a legal obligation or business transaction, such as a merger, reorganization, sale of a business, request from a competent authority or legal proceeding.
Relationship with Shopify
The Services are hosted by Shopify.
Shopify collects and processes certain personal information regarding your access to and use of the Services in order to operate the store, process orders, improve the Services and secure transactions.
Information you submit through the Services may be transmitted to and shared with Shopify, as well as certain third parties that may be located in countries other than your country of residence, in order to provide and improve the Services.
Shopify may also use certain information arising from your interactions with our store, other merchants and Shopify in order to provide enhanced and personalized features.
In certain circumstances, Shopify may be responsible for processing your personal information, including for responding to requests regarding the exercise of rights concerning the use of your data by Shopify.
For more information about how Shopify uses your personal information, please visit:
https://privacy.shopify.com/fr
Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, improve your user experience, analyze traffic, remember your preferences, secure transactions and provide personalized content or advertisements.
You can configure your browser to refuse all or some cookies or to notify you when a cookie is being used. However, certain website features may not function properly if cookies are disabled.
Third-Party Websites and Links
The Services may contain links to websites, applications or platforms operated by third parties.
If you click on these links, we recommend that you review their privacy policies, terms of use and security practices.
We are not responsible for the privacy practices, content or security of third-party websites that are not operated by us.
Children’s Data
The Services are not intended for use by children who have not reached the age of majority in their jurisdiction.
We do not knowingly collect personal information from minors. If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we sell or share personal information concerning individuals under the age of 16 within the meaning of applicable law.
Security and Retention of Your Information
We implement reasonable measures to protect your personal information against unauthorized access, loss, misuse, disclosure or alteration.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
The length of time we retain your personal information depends on various factors, including the need to manage your account, process your orders, provide the Services, comply with our legal obligations, resolve disputes or enforce our agreements and policies.
Your Rights and Choices
Depending on your place of residence, you may have certain rights regarding your personal information.
These rights may include:
Right of Access: You may request access to the personal information we hold about you.
Right to Deletion: You may request the deletion of the personal information we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete personal information.
Right to Data Portability: You may request to receive a copy of certain personal information in a structured and commonly used format.
Right to Object or Restrict Processing: You may object to certain processing activities or request that they be restricted where permitted by law.
Marketing Preferences: You may unsubscribe from our promotional communications at any time using the link provided in our emails.
These rights are not absolute and may apply only in certain circumstances. We may refuse a request where permitted or required by law.
To exercise your rights, you may contact us at:
For more information about Shopify’s use of your personal information and the rights you may have regarding data processed by Shopify, you can consult:
https://privacy.shopify.com/fr
We may need to verify your identity before responding to your request.
Complaints
If you wish to file a complaint regarding our processing of your personal information, you may contact us using the contact details provided below.
Depending on your place of residence, you may also have the right to file a complaint with the competent data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside, particularly when our service providers, Shopify or certain technical partners are located in other countries.
When we transfer personal information outside the European Economic Area or the United Kingdom, where necessary, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any other equivalent mechanism provided for under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes to our practices, tools, legal obligations or operational requirements.
The updated version will be published on this website with a new “Last updated” date.
Contact
If you have any questions regarding our privacy practices, this Privacy Policy, or if you wish to exercise your rights, you may contact us:
By email:
By mail:
Dec Partenaire International - F.Z.E
Office - C1 - 1F - SF6708
Ajman Free Zone C1 Building
Ajman Free Zone
Ajman, United Arab Emirates
Commercial License: 47931